Privacy policy

AARCH Pty Ltd

Last updated: 2026

AARCH Pty Ltd respects your privacy and is committed to protecting your personal information.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), which apply to private businesses across Australia.

This policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or do business with us.

1. Information we collect

We may collect personal information such as:

  • Your name, business name, and contact details (phone, email, address)

  • Information about your machinery, attachment requirements, or project needs

  • Delivery and invoicing details

  • Any other information you choose to provide through our website forms, email, phone, or in person

We may also collect non-personal information such as browser type, device data, or general website usage statistics through cookies or analytics tools.

2. How we collect your information

We collect information directly from you when you:

  • Contact us by phone, email, or online enquiry form

  • Request a quote or product information

  • Purchase products or services from us

  • Visit our website

We may also collect limited information from publicly available sources when relevant to providing our services.

3. Why we collect and use your information

We use your personal information to:

  • Respond to enquiries and provide quotes

  • Manufacture and supply products or services

  • Arrange deliveries and invoicing

  • Communicate with you about your order or project

  • Send updates or product information if you’ve requested it

  • Improve our website and customer experience

  • Meet legal, tax, and business obligations

We do not sell, rent, or trade your personal information to third parties.

4. How we store and protect your information

Your information is stored securely in electronic systems protected by passwords, antivirus software, and restricted access.

We take reasonable steps to protect your data from misuse, loss, unauthorised access, modification, or disclosure.

5. Disclosure of information

We may share your information with:

  • Trusted service providers who assist our business operations (such as IT support, accountants, couriers, or freight providers)

  • Legal, regulatory, or government authorities when required by law

Any third parties we work with are expected to handle your information securely and in line with privacy laws.

6. Access and correction

You may request access to the personal information we hold about you, or ask for it to be corrected if it is inaccurate, outdated, or incomplete.

To do so, contact us using the details at the end of this policy. We’ll respond within a reasonable timeframe as required under the Privacy Act.

7. Cookies and website analytics

Our website may use cookies and analytics tools to understand general visitor activity. This helps us improve website performance and user experience.

You can disable cookies in your browser settings if you prefer.

8. Direct marketing

If you’ve contacted us, requested information, or become a customer, we may send occasional updates about new products or services.

You can unsubscribe at any time by clicking the link in the email or contacting us directly.

9. Changes to this policy

We may update this policy from time to time to reflect changes in business practices or legal requirements. The latest version will always be available on our website.

10. Contact us

If you have any questions or concerns about how we handle your personal information, please contact:

Ross Mallon
AARCH Pty Ltd
Narromine NSW 2821

E: admin@aarch.net.au
M: 0427 242 077
ABN: 42 654 313 041
W: https://www.aarch.net.au